Terms of use

Promotions, Discounts, and Coupons

From time to time we advertise promotional offers, such as our new-location offer of 10% off parts on your next visit. Every discount, coupon, or promotional offer we honor is subject to the following terms:

• What an offer covers. Each offer says whether it applies to parts, labor, or parts and labor, and its percentage or dollar amount comes off only those charges. An offer’s discount is never taken off diagnostic or inspection fees, shop supplies, sublet services, towing, taxes, or any other charges.
• Each offer states the most it can take off. Every coupon and offer names a maximum discount — the most it can reduce a single repair order (one vehicle, one visit), shown with the offer as “up to” that amount. A percentage offer stops at that figure once the discount would exceed it. The maximum is stated with the offer itself, so the amount shown when you claim a coupon is the amount that applies.
• One offer per repair order, once per customer. Only one discount, coupon, or promotional offer may be applied to a repair order, and each offer may be used one time per customer, unless the offer says it is reusable. Offers cannot be combined with each other, with fleet-account pricing, or with any other special pricing.
• Reusable offers. A few standing offers (for example, for seniors, military and veterans, or first responders) are marked reusable. You claim a reusable coupon once and use the same code on every visit, one repair order at a time. It is still the only offer on that repair order and is never combined with any other coupon, discount, or special pricing. A reusable code works while the offer runs and stops when the offer ends.
• When an offer can be applied. Tell us about your offer any time before you pay. We can apply it to an open repair order until it's paid. It can't be applied to a paid invoice or a past visit, or to a repair order that already has a discount, special pricing, or another offer.
• Exclusions. Offers are not valid on insurance-paid collision claims or warranty repairs.
• Offer-specific limits. A specific promotion may add further limits (for example, offers on our advertising pages also cap total savings at $100). Where it does, both this policy and the offer’s own limits apply.
• No cash value. Offers are non-transferable, have no cash value, and may be modified or ended at any time without notice.

Waived diagnostic fee

We waive the diagnostic fee with a major repair we complete. That's standard shop practice, not a discount, coupon or promotion, so it doesn't count as the one offer on a repair order and can apply alongside an offer.

Coupon codes claimed on this website

• A coupon code is issued to the name, phone number and email address you enter, one code per coupon per customer, and is sent to that email address (codes are not shown on the website). Please use an email address you check; temporary or disposable addresses are not accepted. A coupon counts as already claimed if the same phone number or the same email address claimed it before. Claiming the same coupon again will not create a new code; we email the existing code again to the address it first went to.
• Show us the code or read it to us any time before you pay. We check that the name and phone number match the repair order before applying it, and we record the code on that repair order.
• A one-time code can be used once, on one repair order, and only until the date shown in the email. A reusable code can be used on each visit, one repair order at a time, while the offer runs. When an offer ends, its codes stop working. The terms above apply to every code.
• We may cancel codes claimed with false or someone else’s information, or claimed in bulk.

Appointment Requests

• The appointment form sends a request for the day and time you choose. It is not a confirmed appointment until we confirm it with you by phone or email.
• We hold the requested time while we review the request. If it doesn’t work for the shop, we will offer another time.
• To change or cancel a request or appointment, call us at (817) 652-2690.
• Repair work only begins after you approve a written estimate, as described above.

Job Applications

Applying through our careers page does not create a job offer, an employment contract, or a promise of an interview. Please don’t include your Social Security number, date of birth, or financial details in an application or résumé; we will ask for anything needed for hiring at the right time, in person.

Towing Arranged Through a Partner

• We do not operate tow trucks, and towing is not one of our services. For vehicles coming in for a repair over $1,500 we may arrange pickup through an independent, third-party towing company.
• Arranged towing is offered mainly to fleet accounts and, when the towing company has capacity, to other customers. Availability is never guaranteed and depends entirely on the towing company's schedule.
• Any reduction of, or waiver of, the towing charge is determined per repair based on the repair balance and is confirmed with you by phone before the tow is dispatched. It is not a standing offer and cannot be combined with other promotions.
• The towing company is solely responsible for your vehicle during pickup, transport, and drop-off. E1 Auto Care's responsibility for your vehicle begins only when the vehicle and its keys are in our possession on our property.

12-Month / 12,000-Mile Limited Warranty

Repairs and services we perform with parts we supply are warranted against defects in parts and workmanship for 12 months or 12,000 miles from the invoice date and mileage, whichever comes first.

Covered: any repair or service we do with our parts, including batteries, tune-ups, repairs found during maintenance (for example belts, hoses and spark plugs), used engine and transmission installs, collision and paint work.

Not covered: inspections, oil changes, fluids and top-offs, filters, wiper blades, other basic upkeep like these. No warranty on parts or labor applies to work done with parts you supply. The warranty also does not cover normal wear and tear, or damage caused by accidents, misuse, abuse or later work by others.

This warranty applies only to the customer named on the invoice and is not transferable.

To make a claim, keep your invoice and call (817) 652-2690. We will correct a covered defect, parts and labor, at no charge at our shop.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.