Privacy policy

Information We Collect

Information you give us

• Contact form: your name, email address, phone number, vehicle year, make and model, the service you are asking about, and your message.
• After-hours callback request: your name and phone number, so we can call you back when we open.
• Coupon claim: your first and last name, phone number, and email address. We use them to issue your code, email it to you, and make sure each coupon is used once per customer.
• Appointment request: your name, phone number, email address, vehicle year, make and model, the service you need, the day and time you picked, whether you are new to us, and any notes.
• Job application: your name, phone number, email address, the job you want, your experience, when you could start, whether you are authorized to work in the U.S. and have a valid driver’s license, whether you have your own tools, any certifications you list, your message, and your résumé if you attach one. We never ask for a Social Security number, date of birth, or financial details on this site.
• Fleet account application: your business name and type, the name, phone and email of your fleet contacts and approver, your business address, fleet size and vehicle types, the services you need, and your billing preferences. Providing a federal tax ID (EIN) is optional and is for businesses only. Never enter a Social Security number on our website; if you are a sole proprietor, give us your number by phone instead.
• Phone calls and in-person visits: what you tell us about you and your vehicle so we can do the work, and the repair records we keep as a business.
• Marketing consent: if you check the optional marketing box on our vehicle check-in form, we record your choice, the cell number you gave us, and the date, and keep the signed form.

Information collected automatically

• Usage and device data: the pages you view, the links and buttons you use (including taps on our phone number and directions links), your IP address, approximate location, browser, device type and screen size, and how fast pages loaded for you.
• Cookies and similar identifiers set by the analytics and advertising services listed below, so that visits and ad results can be measured.
• Form security signals: our spam protection looks at browser and device signals and how long a form took to fill out. We also keep a short-lived record of the IP address a form came from to slow down abuse.

We do not collect payment card details through this website. Payment is handled at the shop.

How We Use Your Information

• To answer your questions, prepare estimates, and set up appointments, including calling you about an appointment request and emailing the confirmed time.
• To issue coupon codes, apply them at the counter, and prevent a coupon from being used more than once per customer.
• To consider you for a job you applied for and contact you about it.
• To call you back when you request an after-hours callback.
• To review fleet account applications and manage fleet accounts.
• To keep the repair and warranty records a shop is expected to keep.
• To understand how the website is used and make it faster and clearer.
• To measure whether our advertising works, and to show our ads to people who have visited the site.
• To protect the site and our forms from spam, abuse, and security threats.
• To meet legal obligations and respond to lawful requests.

The emails and texts about a coupon you claimed, an appointment request, an application you sent, or your vehicle while we have it are not marketing. Marketing messages are covered in the next section.

Marketing Messages

We send coupons, discounts, offers, specials, service reminders and other news about E1 Auto Care by text message, phone call and email. Some are sent through our customer messaging service (AutoVitals) and some through our own tools.

• Texts and calls: we send marketing texts and calls, including ones sent using automated technology, only to people who have agreed in writing to receive them, for example by checking the optional marketing box on our check-in form. Agreeing is never a condition of buying any goods or services from us. Message and data rates may apply, and message frequency varies.
• Email: we may email offers and reminders to customers who have given us their email address. Every marketing email includes a way to unsubscribe.
• Stopping them: reply STOP to any marketing text, use the unsubscribe link in any marketing email, or tell us by phone at (817) 652-2690 or by email at Support@e1autocare.com. We stop marketing to you promptly. Messages about your own vehicle, estimate or appointment continue.
• This website: none of our website forms signs you up for marketing.

We never sell your phone number or email address, and we do not share them with other companies for their own marketing.

Third-Party Tools and Service Providers

We do not sell your personal information, and we do not share it with other companies for their own marketing. We do rely on a small number of third-party tools and service providers to run this website and our business. Each one receives only what it needs for the purpose described here, and may use it only to provide that service to us. Ask us and we will tell you which companies we use.

We may also share information when the law requires it, to protect our rights or safety, or if the business is sold or merged (in which case this policy would continue to apply to your information).

Cookies, Advertising, and Your Choices

The analytics and advertising services above use cookies and similar identifiers. You can limit them in several ways:

• Browser settings: every major browser lets you block or delete cookies. Blocking them will not stop the site from working; the phone number and forms work without them.
• Google: manage ad personalization at adssettings.google.com and opt out of Google Analytics with the Google Analytics opt-out browser add-on.
• Meta: adjust ad preferences in your Facebook or Instagram account settings.
• Industry opt-outs: optout.aboutads.info and optout.networkadvertising.org.

This website does not currently respond to browser "Do Not Track" signals, because there is no common standard for how sites should interpret them.

How Long We Keep Information

• Form submissions arrive as email in our business mailbox and are kept as business records for as long as we reasonably need them to serve you, honor warranties, and meet our record-keeping obligations.
• Fleet applications are kept for as long as the fleet account is active, plus a reasonable period afterward.
• Coupon claims are kept for up to two years after the code is used or expires, so a coupon can’t be claimed twice by the same person.
• Appointment and quote requests are kept as business records, like the calls and visits they lead to.
• Résumé files are deleted automatically one year after we make a hiring decision. We keep the basic details of an application (your name, contact details, the job, the dates, and the outcome) so we recognize you if you apply again. Ask us and we will delete them sooner.
• Records of your marketing consent and any opt-out are kept for as long as we might contact you and for a reasonable period afterward, so we can show what you agreed to.
• Analytics and advertising data is kept by Google, Meta, and our measurement tools for the retention periods configured in those services, then deleted or aggregated.
• Spam-protection records of form IP addresses are held only briefly in server memory and are not stored long term.

How We Protect Information

The site is served only over HTTPS, uses a strict content security policy, validates every form on the server, and never stores payment card data. Access to the mailbox and the staff system that receive your submissions is limited to the shop owner and managers, who each sign in with their own account and a second sign-in code; the staff system records who opens or changes a record, and résumés are kept in private storage that is never public. No method of transmission or storage is completely secure, so we cannot promise absolute security, but we take reasonable steps to protect the information you give us and we will notify you as required by Texas law if a breach affects your sensitive personal information.

Your Rights and Choices

You can ask us at any time to:

• Tell you what personal information we hold about you.
• Correct information that is wrong or out of date.
• Delete your information, unless we need to keep it for warranty, legal, or record-keeping reasons (we will tell you if that applies).
• Stop marketing texts, calls or emails (you can also reply STOP to a text or use the unsubscribe link in an email).

To make a request, email Support@e1autocare.com or call (817) 652-2690. We will confirm your identity in a reasonable way before acting on a request, and we will not treat you differently for making one. We honor these requests for everyone, whether or not a particular privacy law requires us to.

Children

This website is for adults arranging vehicle service. It is not directed to children under 13, and we do not knowingly collect information from them. If you believe a child has sent us information, contact us and we will delete it.

United States Only

We serve customers in the Arlington, Texas area, and this website is intended for visitors in the United States. Visits from outside the United States are declined at our hosting provider's edge network before any page is served. Information we collect is processed and stored in the United States.

Links to Other Sites

The site links to our profiles and reviews on Google, Facebook, Instagram, TikTok, Yelp, and the Better Business Bureau, and embeds a Google map. Those sites have their own privacy policies, and what you do there is governed by them, not by this policy.

Changes to This Policy

When we change the services we use or how we handle information, we update this page and the date at the top. Material changes will be flagged on this page for a reasonable period.

Contact Us

Questions or requests about this policy:

• Phone: (817) 652-2690
• Email: Support@e1autocare.com
• Address: 2609 W Arkansas Ln, Arlington, TX 76016